Our support team is ready to help with questions about your account, verification, deposits, withdrawals, technical issues, or general feedback. Reach out if you need help with identity checks, bonus activation, game access, or site performance - we handle requests securely and respect your privacy. For immediate help use live chat, for account or payments email us, or call the support line for urgent matters. Assistance is available in English and French where indicated and will protect your personal data.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; replies within 24 hours) |
| General enquiries | [email protected] (billing, payments & verification) |
| Affiliate enquiries | [email protected] (partner & marketing team) |
| Phone | +1 416 283 7591 (English / French support) |
| Working hours | Mon-Fri, 09:00-18:00 (ET) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues or any situation requiring documents or explanations. Please include a clear subject line, your full name, account ID and up-to-date contact details so we can process your request without delay. We aim to respond promptly once we have the necessary information.
Send us a message
Response Time
We aim to respond to support requests promptly. Most inquiries receive a reply within one business day. Simple account and payment questions are often handled the same day, while issues that require verification or third-party checks may take longer. If your case is complex, we’ll keep you updated on progress and expected timelines until it’s resolved.
Feedback
We’d love to hear from you, so please share feedback, suggestions or ideas to help improve the site. Every message is read carefully by our team and used to refine features, streamline navigation and improve support. Your input directly shapes future updates, so tell us what would make your experience better.