Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use our services. We take privacy seriously and aim to be clear about the types of information we gather, why we need it, how we store it and the choices available to you. This page describes the ways we handle account data, transactional records, device information and other user activity related to your use of our site and services.

Types of data we collect

We collect information that helps us operate accounts, process payments and keep the platform secure. That includes personal data you provide directly, technical data from your device and transactional data arising from your activity on the site.

Personal data

When you register an account we may collect your name, date of birth, email address, postal address and government ID where verification is required. We may also keep records of communication you send to our support team and any documents you upload for identity verification.

Technical data

Technical data includes IP address, device type, browser version, operating system, mobile device identifiers and geolocation information when permitted. We use this data to improve site performance, detect fraud and apply geo-restrictions where necessary.

Transactional data

Transactional data covers deposits, withdrawals, game activity, wager history and payment method details. We retain records of transactions to comply with account management, payments reconciliation and security checks.

How we use information

We use collected data to create and maintain your account, process payments, verify identity, prevent fraud, provide customer support and improve our services. We may use anonymized or aggregated data for analytics, product development and operational reporting. We do not use your personal data for purposes unrelated to account administration without your consent.

Data protection practices

We store data on secure servers and use reasonable administrative, technical and physical safeguards to protect personal information. Access to personal data is restricted to authorised personnel and third-party providers who need the data to perform services on our behalf. We regularly review security measures and update them as needed.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember your preferences, support session management and measure site performance. Some cookies are essential for account login and security. You can manage cookie preferences through your browser or the cookie settings available on the site.

User rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate data and, where applicable, request deletion. You may also object to or restrict certain processing activities and withdraw consent where processing is based on consent.

Access, correction and deletion

To access, correct or delete your data please contact our support team through the account settings area. We will respond to verifiable requests and take reasonable steps to authenticate requesters prior to making changes.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services and other trusted third parties that help deliver our services. We require these providers to protect data and only use it for permitted purposes. We do not sell personal information.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on this page and, where appropriate, communicated via account notifications. Continued use of the service after updates means you accept the revised policy.