Responsible Gambling

We take responsible gambling seriously and are committed to helping players keep play safe and controlled. Our goal is to provide clear tools and information so you can manage your account, set sensible limits, and step away when needed. If you ever feel your play is getting out of hand, we encourage you to use the features below or contact our support team for assistance.

Player protection principles

We believe in transparency, choice and protection. We give you control over how you play by offering adjustable limits, time controls and clear account options. We respect privacy and will handle any requests for account restrictions promptly and confidentially.

Activity-control tools

You can control play directly from your account. Available tools include deposit limits, session timers, loss limits, reality checks and temporary account breaks. These tools are designed for immediate use and can be changed to fit your current needs.

Deposit limits

Set daily, weekly or monthly deposit limits to manage how much you add to your account. Limits take effect as soon as they are saved and can be lowered at any time. Increasing a limit may require a waiting period for your protection.

Loss limits

Loss limits let you cap net losses over a chosen period. Use loss limits to keep spending predictable and prevent chasing losses. Loss limits are independent of deposit limits and can be adjusted in your profile or with help from support.

Time limits and reality checks

Session timers and reality checks remind you how long you have been playing. You can set automatic logout times or receive periodic on-screen notifications. These prompts are simple ways to pause and reassess your play.

Self-exclusion and account breaks

If you need a longer pause, self-exclusion is available from short breaks to permanent exclusion. Self-exclusion prevents account access and can include blocking of marketing communications. Requests are handled quickly and confidentially; terms range from 24 hours up to permanent exclusion.

Signs of problematic behaviour

Watch for changes such as spending more time or money than planned, hiding play from others, chasing losses, or feeling anxious about betting. If you notice these signs in yourself or someone close to you, consider using limits or taking a break.

Tips for maintaining control

Set realistic deposit and loss limits, use session timers, avoid gambling when stressed or tired, and never gamble with money you need for essentials. Share your limits with a trusted friend or use account tools to enforce boundaries.

Professional help and support organisations

If you need extra support, contact recognised organisations such as SOS Joueurs (QC), Gambling Therapy Canada or ConnexOntario. Our support team is available to assist with account restrictions and can signpost further help if required.