Support is here to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits and withdrawals, troubleshooting and guidance on responsible play. Contact channels include live chat, email and phone so you can choose the most convenient option. We aim to respond quickly and resolve routine account matters within one business day; complex requests may take longer depending on verification needs.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 416 582 3947 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your full name, account ID, and up-to-date contact details to avoid delays. Attach any relevant files and we will respond as quickly as possible.
Contact Form
Response Time
Support response times vary by channel and request complexity. Most inquiries receive a reply within one business day. For simple issues you may see an immediate or same-day response, while investigations, verification checks, or payment queries can take longer. If your case needs extra review we’ll keep you updated, and timelines depend on the nature and required documentation.
Feedback
We want to hear from you. Please share any feedback, suggestions or ideas on how we can improve the site. Every comment is reviewed carefully by our team and used to improve the service, fix issues and refine the user experience. Your input helps shape updates and makes the site better for all players.