Privacy & Data Protection
PlayOJO is committed to protecting your privacy. This page explains how we collect, use, store and share personal information when you use our site and services in Canada. We describe the types of data we collect, how we protect it and the choices available to you as an account holder or visitor. If you have questions about these practices, contact our support team through the site.
Types of data we collect
Personal data
When you register an account or verify your identity we collect personal data such as your name, date of birth, address, email and government ID where required for verification. We also keep account credentials and contact details to manage your account and communications.
Technical data
We collect technical information about your device and connection including IP address, browser type, operating system, device identifiers and location data (where enabled). This helps us operate the site, detect fraud and improve performance.
Transactional and activity data
Transactional data includes deposits, withdrawals, game play, bet history, bonus activity and payment method details. We also log user activity inside the site such as session times, pages viewed and recent wins to provide account services and comply with verification and responsible gambling checks.
How we use your information
We use collected data to create and manage your account, process payments, verify identity, prevent fraud, and comply with legal and regulatory obligations. We may use your information to provide customer support, personalise site features and send service messages. We do not use personal data for unrelated commercial profiling without consent.
Data protection practices
We store personal information securely and limit access to authorised personnel and third-party service providers who process data on our behalf. Technical safeguards include encryption in transit and at rest, secure network controls and regular security reviews. We retain data only as long as necessary for the purposes described or as required by law.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember your preferences, analyse site usage and support responsible gaming tools. You can manage cookie preferences through your browser settings or the site cookie banner. Blocking certain cookies may affect functionality.
User rights
You may request access to the personal information we hold about you, ask for corrections, or request deletion where permitted by law. You can also object to certain processing activities, withdraw consent and request a copy of your data in a portable format. Requests are handled in line with applicable Canadian privacy rules.
Access, correction and deletion
To access, correct or delete your data, contact our support team through your account. We will verify your identity before making changes to protect your account. Some records may be retained after deletion requests where required for legal, tax or fraud-prevention reasons.
Information sharing and third parties
We share information with payment processors, identity verification providers, fraud prevention services, and government bodies when required. Third parties are contractually required to protect data and may only process it on our instructions. We do not sell personal information to third parties.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on the site with the updated date. Continued use of our services after updates indicates acceptance of the revised policy.