Responsible Gambling Policy

At PlayOJO we take responsible gambling seriously. We want you to enjoy your time with us while keeping play safe and under your control. Our approach combines clear protection principles, practical account tools, and friendly support so you can manage your activity and step away when you need to.

Player protection principles

We put player safety first by promoting controlled play, preventing underage access, and responding quickly to signs of harm. We maintain clear rules on account ownership, verification, and fair play. Our team monitors activity patterns and can intervene when behaviour suggests a player may be at risk.

Activity-control tools

We offer built-in tools you can use any time from your account settings. These controls are immediate and reversible where appropriate, giving you direct control over how you play.

Deposit and loss limits

Set daily, weekly, or monthly deposit limits to manage how much you add to your account. You can also set loss limits to cap losses over chosen periods. Limits take effect immediately once saved and can be reduced instantly; increases may apply after a cooling-off period.

Time limits and session controls

Use session time limits and reality checks to remind yourself to take breaks. You can set maximum session lengths and receive periodic reminders of time played and current balances. Short account freezes and breaks are available if you want an enforced pause.

Self-exclusion

If you need a longer break, self-exclusion lets you close access to your account for a set period or permanently. Self-exclusion is a strong measure that prevents you from logging in, using bonuses, or opening new accounts under the same details for the chosen duration. Contact our support team to start the process or use the self-exclusion option in your account.

Recognising problematic behaviour

Look out for signs such as chasing losses, playing for longer than intended, neglecting responsibilities, or hiding activity from friends and family. If you notice these signs in yourself or someone else, consider tightening limits, taking a break, or self-excluding.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit and session limits, schedule regular breaks, and avoid betting when stressed or under the influence. Keep separate funds for entertainment and bills, and never treat gambling as a way to make money.

Professional help and support organisations

If you need further help, reach out to professional services. In Canada the following organisations offer confidential support: Gambling Therapy Canada, ConnexOntario, and SOS-Joueurs (Quebec). You can also contact our support team via live chat or email at [email protected] for guidance and to arrange account controls.

At Play OJO we are committed to safer gambling and to supporting players who want to manage their play. If you have questions, please get in touch and we will help you find the right options.